This post follows on from part 1 on how bookings can make or break your business Booking 101 1) Always get the clients to name the treatment they want and when they would like it. (note pad is essential as they will ask questions, talk to quickly and give you golden nuggets of information that will help […]
Your client’s first impression of your salon/spa can either make or break you. And where is the first point of contact in your Salon or Spa? The first point of contact with a new client is your “front of house staff.” They can either make a client feel that her needs are being attended to […]
Not having a USP (unique selling point) is as bad as not having a credit card payment facility in your business. You may as well not trade or else just be happy plodding along. The reality is that every single industry and every single business planning to open requires a USP and in fact if […]
That’s right, consumers need SEX from your Salon. Your loyal customers want it and walk in clients are desperate for it!
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