We can all agree that it is not just the building the lush furnishings and the great wallpaper that makes your Salon or Spa a success but in fact, it is the people inside your business that makes it a huge success. There are many ways that we engage our staff to offer good customer […]
This post follows on from part 1 on how bookings can make or break your business Booking 101 1) Always get the clients to name the treatment they want and when they would like it. (note pad is essential as they will ask questions, talk to quickly and give you golden nuggets of information that will help […]
Your client’s first impression of your salon/spa can either make or break you. And where is the first point of contact in your Salon or Spa? The first point of contact with a new client is your “front of house staff.” They can either make a client feel that her needs are being attended to […]
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