Archive for Customer Service

How you book your treatments can make or break your business – Part 2

Feb 18, 2013 2 Comments by

This post follows on from part 1 on how bookings can make or break your business Booking 101 1) Always get the clients to  name the treatment they want and when they would like it. (note pad is essential as they will ask questions, talk to quickly and give you golden nuggets of information that will help […]

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How you book your treatments can make or break your business – Part 1

Feb 11, 2013 No Comments by

Your client’s first impression of your salon/spa can either make or break you. And where is the first point of contact in your Salon or Spa? The first point of contact with a new client is your “front of house staff.” They can either make a client feel that her needs are being attended to […]

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IDENTIFYING YOUR POINT OF DIFFERENCE AND CARRYING IT THROUGH YOUR BUSINESS

Mar 13, 2012 3 Comments

Not having a USP (unique selling point) is as bad as not having a credit card payment facility in your business.  You may as well not trade or else just be happy plodding along.  The reality is that every single industry and every single business planning to open requires a USP and in fact if […]

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Give your walk in customers more SEX

Nov 09, 2011 No Comments

That’s right, consumers need SEX from your Salon. Your loyal customers want it and walk in clients are desperate for it!

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