Last week I arrived at a customer’s business a few minutes early, so I sat in the reception waiting to see the Salon Owner. I sat there amazed, and once again I realized how clueless people are when it comes to marketing their products and services. Here’s why – while I was waiting, I sat […]
There is a very simple business question that 9 out of 10 Salon Owners can’t answer… It is a questions that immediately tells me if your Salon is healthy or sick… It tells me if your marketing is working or not… It even tells me if your staff are good at what they do or if […]
That’s right, consumers need SEX from your Salon. Your loyal customers want it and walk in clients are desperate for it!
It is a known fact that customer service in the Beauty Industry stops the minute the clients pays and walks out of the door. Salon Management Studio has created yet another easy to use ready made Email Template that you can quickly and easily send out to all of your Mani & Pedi clients the […]
If you want proof that customer service in the South African Beauty Industry sucks, all you need to do is visit the www.HelloPeter.com website and do a simple experiment. Do a search on Spa’s or Salons and take a look at the number of customer complaints. You might even have a laugh when you read […]
If you offer Gel or Acrylic Nails in your Salon then you need to pay attention to this blog post. It doesn’t matter what town or city your Salon is based in, there are probably too many Nail Tech’s operating in your trading zone. When I was growing up there was a cafe on every […]
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